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Matthew Yeazel

Owner & Team Leader

Matthew Yeazel is the Owner and Team Leader of Gradcon International,

Matthew Yeazel

Owner & Team Leader

As the Owner and Team Leader of Gradcon International, Matthew Yeazel brings a clear vision and hands-on leadership style that drives the company’s growth. With years of experience in dialing systems, lead management, and call center operations, Matthew has built Gradcon Intl. into a trusted partner for businesses seeking reliable technology and support. Passionate about innovation, efficiency, and client success, he works closely with both the team and customers to ensure every solution delivers real value. Matthew’s leadership is rooted in a commitment to credibility, transparency, and results, setting the standard for how Gradcon Intl. serves its clients worldwide.

James Persky

Owner and Operations Director

James Persky is the Owner and Operations Director* of Gradcon International

James Persky

Owner and Operations Director

James Persky is the Owner and Operations Director of Gradcon International, where he leads the company with hands-on expertise and a strong focus on operations. He is responsible for assembling and managing customized BPO teams tailored to the unique needs of each client, ensuring seamless service delivery and effective performance. With extensive experience in call center operations and workforce management, James oversees all aspects of day-to-day management, driving operational excellence and client satisfaction. His leadership combines strategic insight with practical management to consistently deliver reliable and scalable solutions for clients worldwide.

Christine Halili

HR & Hiring Manager

Christine Halili is our HR and Hiring Manager, working closely with the Gradcon International team.

Christine Halili

HR & Hiring Manager

Christine Halili is our HR and Hiring Manager, working closely with every member of the Gradcon International team to ensure a supportive and efficient work environment. With a focus on employee development, recruitment, and workplace culture, Christine plays a vital role in connecting talent with opportunity and fostering a positive team experience. Her hands-on approach ensures that employees are supported, engaged, and empowered to succeed. With a deep understanding of customer care, technical troubleshooting, and network operations, Mehran Khan bridges the gap between clients and technology—making sure our systems stay reliable while our customers receive exceptional service.

Yvette Segui

Team Lead, Tier 1 IT Support Systems Operations

Yevette Segui serves as our Team Lead for Tier 1 IT Support, managing front-line customer requests.

Yvette Segui

Team Lead, Tier 1 IT Support Systems Operations

Yevette Segui serves as our Team Lead for Tier 1 IT Support, managing front-line customer requests and ensuring seamless operation of our dialing systems. With a strong focus on both front-end troubleshooting and back-end system support, he oversees the IT support team to deliver fast, reliable, and effective solutions for our clients. Known for a hands-on approach and technical expertise, Yevette Segui makes sure every customer receives timely assistance while keeping our systems running smoothly. Their leadership helps bridge the gap between technology and customer experience—ensuring reliability, performance, and satisfaction at every step.

Mehran Khan

Team Lead, Tier 1 IT Support & VoIP Operations Coordinator

Mehran Khan leads our Tier 1 IT Support team, ensuring every customer request is handled quickly and effectively

Mehran Khan

Team Lead, Tier 1 IT Support & VoIP Operations Coordinator

Mehran Khan leads our Tier 1 IT Support team, ensuring every customer request is handled quickly and effectively. In addition to guiding front-line support, [he/she/they] also serves as our VoIP Networks Operations Coordinator, overseeing the stability, performance, and optimization of our communication systems. With a deep understanding of customer care, technical troubleshooting, and network operations, Mehran Khan bridges the gap between clients and technology—making sure our systems stay reliable while our customers receive exceptional service.

Cyril Justin Meneses

Tier 2 IT Support

Cyril Justin Meneses is an essential part of our team, ensuring clients experience seamless day-to-day operations.

Cyril Justin Meneses

Tier 2 IT Support

Cyril Justin Meneses is an essential part of our team, ensuring clients experience seamless day-to-day operations. As a Tier 2 IT Support Specialist, he manages customer requests while providing expert, hands-on support for both our dialing systems and lead management platforms. With proven expertise in troubleshooting, system optimization, and customer service, Cyril resolves technical issues swiftly and effectively—helping reduce downtime and enhance productivity for our clients.

Francis Dondon Galido

Tier 2 IT Support

Francis Dondon Galido is essential to ensuring our clients’ technology works seamlessly day to day.

Francis Dondon Galido

Tier 2 IT Support

Francis Dondon Galido is essential to ensuring our clients’ technology works seamlessly day to day. As a Tier 2 IT Support Specialist, he manages customer requests, provides direct technical assistance, and maintains the performance of our dialing systems and lead management platforms. His expertise in troubleshooting, system optimization, and client support allows him to resolve challenges quickly—helping reduce downtime and boost overall productivity.

Darel Bermundo

Tier 2 IT Support

Darel Bermundo serves as our Tier 2 IT Support Specialist, providing advanced assistance for customer

Darel Bermundo

Tier 2 IT Support

Darel Bermundo serves as our Tier 2 IT Support Specialist, providing advanced assistance for customer requests and ensuring smooth operations across our dialing systems and lead management platforms. With a strong background in technical troubleshooting and system optimization, [he/she/they] plays a vital role in resolving complex issues quickly and efficiently. Dedicated to both technology and customer experience, Darel Bermundo ensures our clients receive reliable support that minimizes downtime and maximizes productivity.Known for a hands-on approach and technical expertise, Yevette Segui makes sure every customer receives timely assistance while keeping our systems running smoothly. Their leadership helps bridge the gap between technology and customer experience—ensuring reliability, performance, and satisfaction at every step.