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Reliable Technical Support Outsourcing, 24/7

Keep your business running without interruption. With Unity Communications, you get round-the-clock technical support from highly skilled agents who deliver fast, expert solutions. We’re committed to resolving issues quickly, reducing downtime, and ensuring your operations run smoothly—anytime, anywhere.
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Smarter Technical Support for Better Business

Enhance performance with customer-first tech support that resolves issues quickly, improves satisfaction, and keeps operations on track.
Call Center Services

Email & Chat Support

Provide fast, friendly assistance across your customers’ preferred channels. Our team handles every interaction with care, building trust and loyalty.

Tier 1–3 Omnichannel Tech Support

From basic troubleshooting to complex problem-solving, our certified agents deliver comprehensive, end-to-end technical support tailored to your environment.

Technology

Troubleshooting & Issue Resolution

Our specialists guide users efficiently and clearly, reducing frustration and minimizing downtime.

In-App Technical Support

Offer seamless, real-time assistance directly within your application to enhance user experience.

Call Center Services

Remote Tech Support

Resolve issues quickly from anywhere using advanced remote tools, keeping your users productive without delay.

Specialized IT Support

Leverage expert IT professionals capable of managing complex systems, integrations, and escalations with precision and reliability.

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Empowering Businesses Through Outsourced Tech Support

Retail
Telecommunications
Software Development
Tech and SaaS
Manufacturing
Fintech and Banking
Education
Legal
Healthcare
Professional Services
Government
Shared Services

Outsourced Roles Delivering 24/7 Technical Support

Tier 1 Technical Support Agent

The first line of support—resolving simple issues, escalating complex ones, and ensuring customers get a smooth, hassle-free experience.

Tier 2–3 Technical Support Engineer

Advanced support from experts who diagnose and solve complex technical problems quickly, thoroughly, and with minimal downtime.

Ticketing Specialist

Efficiently manage, prioritise, and route support requests to the right team, ensuring faster resolution and better customer satisfaction.

Help Desk Support Specialist

Provide responsive, day-to-day support through a centralised help desk—keeping users productive and systems running reliably.

Technical Virtual Assistant

Handle ongoing technical tasks via email, chat, or other channels—boosting productivity without adding in-house overhead.

In-App Technical Support Specialist

Deliver real-time support inside your platform—guiding users, reducing churn, and improving the in-app experience.

Scale Up Effortlessly with Outsourced Tech Support

Expand your customer support operations without the challenges of managing an in-house team. Our scalable solutions adapt to your business growth—giving you consistent, high-quality service every step of the way.
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Our Agents: Trusted Partners in Your Growth

Adaptability & Flexibility

Our agents quickly align with your tools, workflows, and service standards—ensuring seamless integration and smooth operations.

Commitment to Service Excellence

We don’t just solve problems—we create positive experiences that build loyalty and long-term customer trust.

Fully Managed Support Teams

Dedicated professionals integrate into your workflows, delivering consistent, reliable service without disruption.

Enterprise-Grade Data Security

We follow strict data privacy and compliance standards to safeguard your business and customer information.

Expert Oversight & Leadership

Experienced team leads and managers oversee quality, performance, and collaboration to keep service levels high.

Omnichannel Support Delivery

From chat and email to phone and in-app, we deliver prompt, consistent support across every customer touchpoint.

Trusted, Recognised, and Award-Winning Tech Support

GradCon International is celebrated by leading platforms including Clutch, Telarus, GoodFirms, and UpCity for delivering outstanding outsourced support solutions.

Recognised as a Top BPO Company by Clutch

With years of proven expertise, we guarantee your customers experience reliable, world-class technical support—every single time.

Tailored Tech Support Designed for Your Business

At GradCon International, our outsourced support services are built around your unique needs. Whether you’re scaling rapidly or optimising day-to-day operations, we deliver customised solutions that keep your business running smoothly and drive measurable results.
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Comprehensive Support to Maximise Productivity

With GradCon International’s dedicated technical support team, you can serve a wide customer base, resolve complex issues quickly, and uphold exceptional service standards—all while keeping your business running at peak performance.
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Ready to get started?

Let’s talk. Our experts can help match the right solution, whether it’s scaling your support team or hiring remote staff compliantly.

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No obligation. Get straightforward recommendations and clear pricing.

Why Outsourcing Technical Support Works

Providing exceptional customer service is essential to staying ahead in today’s competitive market. Business process outsourcing (BPO) allows your company to deliver top-tier technical support without overextending internal resources.

GradCon International offers customised technical support outsourcing solutions designed to fit your business needs. By leveraging our expertise, cutting-edge tools, and 24/7 availability, you can boost customer satisfaction, reduce operational costs, and maintain a strong competitive advantage.

What is Outsourced Technical Support?

Outsourced technical support involves entrusting troubleshooting, software maintenance, and customer inquiries to a third-party BPO team. By delegating time-intensive technical tasks, you improve service quality while freeing your team to focus on strategic growth.

Outsourcing gives you access to skilled specialists who align with your operations, enhancing customer satisfaction, reducing costs, and offering a flexible solution that lets you prioritise your core business goals without compromising support quality.

How GradCon International Makes Outsourcing Seamless

Since 2009, GradCon International has delivered tailored solutions that boost efficiency and customer satisfaction. We ensure a smooth outsourcing journey for clients of all sizes, industries, and requirements.

Onboarding

We make the transition to external technical support smooth and personalised:

  • Initial assessment: Evaluate your technical needs and workflows.

  • Tailored solutions: Reflect your brand’s voice and values.

  • Staff training: Equip our team with the tools and knowledge needed to succeed.

Integration

Seamless integration ensures a unified customer experience:

  • Advanced communication tools: Slack, Zoom, and custom APIs for real-time updates.

  • Transparent reporting: Detailed progress reports keep you informed.

  • Cross-functional collaboration: Aligns our specialists with your internal teams.

Performance Monitoring

We maintain high standards through continuous tracking and improvement:

  • KPIs: Monitor response times, resolution times, and CSAT scores.

  • Feedback loops: Gather input from clients and customers to refine processes.

  • Proactive improvements: Upgrade tools, processes, and strategies regularly.

Cost-Effectiveness of Outsourcing

Outsourcing is more cost-effective than maintaining an in-house team.

In-house operations include:

  • Salaries and benefits for full-time staff

  • Recruitment and training costs

  • Equipment and infrastructure investments

  • Operational overhead

Outsourcing with GradCon International includes:

  • Fixed monthly service fees or pay-per-use pricing

  • No infrastructure or equipment investment

  • No recruitment or training costs

Our scalable approach lets you adjust team size and skill sets as needed, paying only for what you use while maintaining exceptional service quality.

How Our Teams Handle Your Customers

Every interaction with your customers is guided by empathy, accuracy, and efficiency.

Empathy: We actively listen and respond with patience, understanding, and personalized communication.
Accuracy: Our experts follow precise troubleshooting procedures to provide correct solutions the first time.
Efficiency: We resolve issues quickly, aiming to reduce follow-ups and enhance satisfaction.

Common Questions About Outsourcing

Will my customers notice the difference?
GradCon International ensures smooth integration to provide a consistent, high-quality customer experience aligned with your brand.

How is data security handled?
We implement strict protocols, including encryption, firewalls, compliance with GDPR, HIPAA, and PCI-DSS, and maintain ISO 27001:2022 certification. Our team undergoes continuous security training.

What if there’s a spike in demand?
We scale quickly to meet surges in customer inquiries with cloud-based systems, flexible workflows, and real-time resource allocation.

How are technical issues escalated?

  • Tier 1: Initial troubleshooting and information gathering

  • Tier 2: Specialized team handles complex issues

  • Tier 3: Senior technicians and subject-matter experts resolve the toughest problems

Can outsourcing integrate with my existing systems?
Yes. Our team adapts to your platforms, tools, and workflows, ensuring minimal disruption and maximum efficiency.

Why Choose GradCon International

Proven expertise across industries:

  • Tech startups: Scalable solutions to support growth

  • Healthcare: Compliant, compassionate support

  • Retail: Efficient handling of high-volume interactions

  • Financial services: Security-focused and precise

Fully managed teams:

  • Recruitment, training, performance management, and ongoing coaching

24/7 availability:

  • Round-the-clock support

  • Proactive monitoring

  • Global coverage for uninterrupted service

Adaptable services:

  • Custom workflows and flexible resources

  • Industry-specific expertise

  • Continuous feedback loops for improvement

Comprehensive solutions under one roof:

  • IT support, in-app support, help desk services

  • Scalable operations tailored to business growth

Cutting-edge technology integration:

  • CRM systems, automation tools, data analytics platforms, custom APIs

Focus on customer satisfaction:

  • Personalized, proactive, and empathy-driven support

  • Continuous feedback to meet evolving expectations

Success Story

An IT company needed scalable 24/7 support:

Challenge: Expanding operations stretched resources due to a shortage of qualified staff for night shifts.
Solution: GradCon International deployed a Tier 1 team and integrated systems through custom APIs.
Outcome: The client achieved 24/7 availability, met SLAs, expanded into three countries, and secured new contracts.

Testimonials

Joe Nevassistance

I’ve worked with Matt for over 4 years, and he’s been instrumental in my success. From providing VoIP and IT support to helping me launch my own call center, he’s always been reliable, knowledgeable, and fully supportive. I wouldn’t be where I am today without him, and I highly recommend his services to anyone looking for a true partner in business.

Cris Garcia

Been through different dialers and platforms when I started my business, and so far your service has been the best. Professionalism, accuracy and reliability through this we were able to grow and retain our clients. Not to mention that its more easy to navigate and the support team of Gradient AI is topnotch!!!

Dave N

Working with Matt Yeazel and the Gradient Connect AI team has been an excellent experience. They’re easy to work with, responsive, and always there when we need support. I’ve been so impressed that I’ve referred Gradient to several of my business-owner friends, and they’ve had great experiences as well.