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Efficient Contact Center Service, Better Customer Experience

Streamline operations and boost satisfaction with our cloud-powered CCaaS solutions.
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Empowering Your Business with
Transformative CCaaS Solutions

Call Center Services

Omnichannel Customer Care

Leave the back-office work to us while you concentrate on scaling your business. Whether it’s data entry, fraud prevention, or payroll management, our tailored support solutions enhance productivity and reduce operational bottlenecks.

Help Desk and IT Support

Maximize your e-commerce success with round-the-clock customer service, tech support, and omnichannel solutions. From increasing customer retention to reducing cart abandonment, our support ensures smooth operations and elevated customer satisfaction.

Technology

Order Processing and Management

Capitalize on the latest in digital transformation. With expertise in cloud computing, automation, and AI-driven solutions, we empower your business to run smoothly, enhancing service delivery and driving innovation.

AI and Chatbot Support

Transform healthcare operations with our global team’s expertise in automation, AI, and analytics. From streamlining patient management to improving billing accuracy, we help you enhance productivity and focus on delivering better care.

Call Center Services

Customer Feedback Services

Increase positive customer experiences and drive growth with our 24/7 call center services. We provide prompt, expert support that expands your loyal customer base.

Industry-Specific Solutions

Whether you're in banking, tech, or telecom, we design flexible CCaaS solutions tailored to your unique industry requirements.

Learn More About Our Services

Tailored CCaaS Support for Every Industry

E-commerce
Banking
Retail
Telecommunications
Healthcare
Legal Services
Legal Services
Airlines
Financial Services
Professional Services
Food
Shared Services

Outsource Contact Center Roles with Confidence

Customer Service Representative

Deliver fast, friendly support and leave lasting impressions on every interaction.

Technical Support Specialist

Troubleshoot and resolve issues efficiently to ensure smooth customer experiences

Sales Representative

Drive growth with lead generation and conversion specialists trained to boost revenue.

Billing and Collections Agent

Ensure accurate billing and timely payments while maintaining positive client relationships.

Quality Assurance Specialist

Maintain service excellence with proactive testing and performance monitoring.

Customer Feedback and Survey Specialist

Collect, analyze, and report on customer sentiment to guide your strategic decisions.

Exceptional Talent Powering CCaaS Excellence

We hire and train top global talent to deliver reliable, customer experience.
Discover Expert Solutions

Our Agents: Trusted Partners in Your Growth

Trained and Experienced

Leverage skilled agents who are industry-trained and results-driven.

Dedication to Satisfaction

We go the extra mile to meet customer needs and exceed expectations.

Efficient and Reliable

Our agents handle urgent and non-urgent tasks with speed and accuracy.

Friendly and Approachable

Positive interactions matter our team brings professional in every call.

Problem Solvers at Heart

Our team uses critical thinking to handle challenges and keep operations moving.

24/7 Availability

Your customers never have to wait. Our team is available around the clock

Highly Efficient, Extensively Trained, Always Reliable

Benefit from a globally sourced, meticulously trained workforce committed to your success.

Helping Startups to Fortune 500s

From agile startups to global enterprises, we’ve built scalable CCaaS solutions that adapt to your stage of growth.

Customized CCaaS Services, Aligned to Your Goals

Your business is unique. We design CCaaS solutions that meet your operational needs, scale with your growth, and deliver measurable results.
Find Top Talent

Comprehensive Support, Outstanding Customer Experience

From first contact to resolution, our agents ensure every customer interaction reflects your brand values and exceeds expectations.
Unlock Expert Support

Ready to get started?

Let’s talk. Our experts can help match the right solution, whether it’s scaling your support team or hiring remote staff compliantly.

Schedule Your Discovery Call

No obligation. Get straightforward recommendations and clear pricing.

Unmatched Talent. Top Results.

At Unity Communications, our people are our strength. Recognized as “ a Great Place to Work,” we empower our agents to excel by providing a healthy and supportive work environment. This culture enables our agents to dedicate time to understanding your needs and providing exceptional services. With our agents dedicated to your account, you don’t just get specialized expertise. You gain a passionate team invested in your success.

Find Top Talents

Testimonials

Joe Nevassistance

I’ve worked with Matt for over 4 years, and he’s been instrumental in my success. From providing VoIP and IT support to helping me launch my own call center, he’s always been reliable, knowledgeable, and fully supportive. I wouldn’t be where I am today without him, and I highly recommend his services to anyone looking for a true partner in business.

Cris Garcia

Been through different dialers and platforms when I started my business, and so far your service has been the best. Professionalism, accuracy and reliability through this we were able to grow and retain our clients. Not to mention that its more easy to navigate and the support team of Gradient AI is topnotch!!!

Dave N

Working with Matt Yeazel and the Gradient Connect AI team has been an excellent experience. They’re easy to work with, responsive, and always there when we need support. I’ve been so impressed that I’ve referred Gradient to several of my business-owner friends, and they’ve had great experiences as well.